Lagai Silk Pai Ltd. – H.P. 513821546 is the legal owner of the SILK-HOMEDECOR.COM website.
The sales are made through the above site and / or via emails sent to the customer club and / or other joint sites and / or all social networks where the site owner decides to promote its products (hereinafter: "the company", for convenience the company will be called as is, and / Or “the site” and / or the “owner of the site” and / or the “business house”).
The sale is made through the Internet.
The company reserves the right to make changes to the wording of the regulations at any given time.
The client must be a resident of Israel with an Israeli ID card and over the age of 18 and who is not invalid, with a valid Israeli credit card.
Terms of purchase and products
Details of the technical specifications, terms of transaction including the price of the item will appear on the product page. The owner of the site reserves the right to change the product page on its contents, including but not limited to colors and / or features and / or the price at any time (hereinafter: "product page").
In order to order a product, you must choose a product in accordance with the instructions on the website – product, model, color, size, everything according to the context of the product and according to the choices that the website offers in each product (hereinafter: "the product")
In the order form, fill in the personal details that the site requests, such as name, address, telephone, email and means of payment (hereinafter: "Customer Details") and finally send the form with the customer details when they are complete, accurate, correct and complete to the site and / or company (below : "Making the order" and / or "Order").
During the execution of the order, the website and / or the company will check the details of the customer with the credit company, in order to receive confirmation of the order. Upon receipt of the confirmation, the company will announce in an appropriate notice about the order confirmation and everything is subject to the product's presence and availability (hereinafter: "order confirmation"). It will be emphasized that the customer is charged for the ordered product when the order is placed.
The products that have received an order confirmation, ie an order has been placed for which an order confirmation has been received, will be called "items".
If there is no confirmation from the credit company to place the order and therefore no confirmation of the order has been issued. The user must contact the customer service by e-mail and / or telephone as published on the website and settle the issue. For the avoidance of doubt, the owner of the site will have no responsibility and will not bear any direct and / or indirect damage to orders that have not received an order confirmation.
For additional conditions, see the Additional Conditions section below.
Supply of product and items
The determining date for counting the delivery days is from the date of receipt of the order confirmation, after the payment for the item will be sent to the buyer of the item according to his address indicated on the website and / or the order confirmation and / or execution of the order.
There will be several shipping options:
By Israel Post within 14 business days or by courier to the house – up to 3 business days from the date of order confirmation or in exceptional areas by courier to the house – up to 5 business days from the moment the order is confirmed. Exceptional areas for the purposes of this section are areas that appear in the table of exceptional areas of the Apostles' Society, including: localities in the Golan Heights and the northern border, localities in the Arab sector, Jordan Valley localities, localities beyond the Green Line (territories), Gaza Envelope, Eilat, Dead Sea and Arava localities.
Business days are weekdays, Sunday to Thursday and do not include Friday, Saturday, holiday eves, holidays, and the Sabbath.
The shipping costs are as follows: When ordering home accessories – 49 NIS, courier to the house, when buying large and / or fragile items – the shipping cost is 180 NIS.
The company reserves the right to add and / or detract from shipping options and / or forms of receipt of the item, all at the sole discretion of the site owner.
If the order is made as a payment transaction, the company has the right to charge the shipping cost in the first payment.
The company will not be responsible for delay and / or delay in delivery made by a third party and / or affected by force majeure and / or strikes and / or shutdowns and / or non-response by the customer to coordinate the delivery and / or any other reason that the site owner could not Prevent it. Such delay will not constitute a breach of obligation to supply the product.
The company will reserve the right to supply the product after the factor that prevents and / or delays the delivery as stated. When the count of days counting for the delivery of the product will continue from the date on which the prevention interrupted the count of days.
Shipping companies sometimes refuse to ship to certain areas, in the situation described an area will be coordinated that will be acceptable to both parties.
The mission service and the coverage areas are subject to the discretion of the site owner only, and are in the territories of the State of Israel and all in certain areas only according to the site's policy. The business reserves the right to change the distribution areas without prior notice and at any time.
If it becomes clear to the company according to its procedures and policy that the item cannot be delivered to the buyer and no other appropriate solution can be found, the company may cancel the transaction at any time until the product is delivered. If the transaction is canceled, the customer will be entitled to his money back using the payment method he made the original order and / or the credit charges will be canceled and / or the amount of the charge will be credited, it will be emphasized that the customer will not be entitled to any compensation due to cancellation.
The customer must inform the company if the item was not received during the delivery period stated on the website.
The terms of delivery will be made in accordance with what is stated on the product page if information other than the site's regulations is listed.
The numerator of the days will begin from the moment of receiving the order confirmation and making the actual payment on the company's computers as aforesaid.
Cancellation of the purchase transaction
The user may cancel a transaction he has made on the website in accordance with the Consumer Protection Law, 5741 1981 (hereinafter: "Consumer Protection Law") and in accordance with the product return policy that will be published from time to time at the Company's discretion on the website and / or these regulations.
Cancellation of an order will be made from the date of the order up to fourteen days from the date of receipt of the product or receipt of a document prepared in accordance with section 14C (b) in accordance with the Consumer Protection Law, which includes details about the original transaction.
The buyer will be entitled to a full refund according to the means of payment that made the transaction and / or any other way the site is chosen. All in coordination with the return of the product in the contact details appearing on the website and / or in these regulations – for the purpose of returning or exchanging a product, the buyer must contact us in writing with the order details, for clarification of the referral and to receive confirmation of return. The buyer must confirm receipt of the product with us in writing and that we received the product after delivery and no later than two business days from the time of delivery and at his expense.
Receipt of the product at our office does not constitute confirmation of the return of the product for the purpose of credit.
The product will be returned to the address: Touch Silk Pie Ltd., 3 Haboshem Street, Mevaseret Zion West.
In canceling a transaction, the customer must notify if he is interested in a cash credit on the credit card or a credit for another purchase on the website.
The return of the product will only be possible in the event that the product is not used and is kept in its original packaging, and without defect and / or wear and tear with the original invoice.
Payment by direct card can not be credited financially but a credit on the site for the purchase of another product.
A transaction made in installments will be refunded in installments on the same credit card where the transaction was made.
If the transaction / order is canceled for any reason other than a reason under the Company's responsibility, the Company will be entitled to charge 5% of the sale cost for charging the credit company's fee in addition to the shipping / transportation costs.
A credit option exists only on the condition that the customer is the one who purchased the product, and paid for it with a credit card in his possession, and he has the original credit receipt as it was sent to him at the time of purchase.
The conditions of cancellation mentioned above will not apply to products and / or items that have been manufactured in accordance with the provisions of the Consumer Protection Law in Section 14 (c) d – Goods manufactured specifically to the consumer's order. Unless the business before the law agrees to it.
The cancellation will be made via email to the company and / or any other way that the site owner deems appropriate and will publish on the site.
Cancellation of the order subject to the customer returning the product to the business at his expense in its original packaging, complete and / or without damage and / or damage and / or defect and / or spoilage when it is in new condition, normal and without use at all.
If you received a product that would have looked different to you on the site itself in its dimensions, color, etc., you should contact the business in an orderly manner and in writing within 14 days as stated. The business has the sole discretion as to whether to get the product back. In any such case, if the company decides to cancel the transaction, the customer will be charged 5% and the price of shipping costs.
The company's warranty will apply as long as the use of the products is reasonably done in accordance with what is acceptable, depending on the type of product.
If you have received a product that you fear is defective, you must contact and notify the business within 24 hours of receiving the product, return it to the business for inspection. A product that is found to be defective under the responsibility of the site owner, will receive a full credit for it, but there will be no reason for compensation.
Cancellation of a transaction by the site owner
In a situation where the product is out of stock, the company will offer a replacement product and / or a refund. The company will not bear the damages of the customer to the extent that he claims yes as stated, the company will have the right to cancel the transaction.
If the customer's details are not properly received for any reason, the company may cancel the purchase transaction at its discretion.
When the order was made illegally and / or not in accordance with these terms, the company will be entitled to cancel the transaction.
Notice of cancellation of an order will be given to the customer according to the details he filled out.
If any super error occurs in the offer and / or order, the company will be entitled to cancel the transaction.
If support is needed, the company will put up a contact form that will be published on the website for inquiries and questions or by phone: 050-2066887. The company will get back to the applicants who left the contact details as soon as possible.
Contact details of the site
Famous email on the site, famous phone on the site
You can contact with any question, request and topic.
The company will make a reasonable effort to keep users' information and not pass it on to a third party, as long as it is not legally necessary to do so, but the site is operated online and therefore the company can not guarantee complete immunity from intrusion into its computers or disclosure of information stored by illegal operators. The information held by the company and / or will use this information will not have any claim, claim or demand against the company of any kind and type.
The customer's details can be used to send details about additional products by e-mail, only after the user's consent and / or be notified, all in accordance with the law.
The users of the site declare that they know that the company collects statistical information about the activity of its users on the site, among other things through the use of cookie technology and other analytical tools for marketing, business purposes, in order to adapt the site to user preferences and the like.
Cookies are text files, which the user's browser creates on command and saves on the hard drive of the user's computer. These files contain a variety of information, including the pages the user visited, the length of time he stayed on the site, where the user came to the site, information that the user wants to see when entering the site, and more.
The company encrypts the essential information using the latest technologies and legal requirements. For example, the use of SSL technology to transmit encrypted information such as means of payment as is customary on e-commerce sites and / or in accordance with the international standard PCI DSS – a uniform standard for information security for businesses (third-party service).
Intellectual property and ownership of the site
All rights in the site, including images, the products themselves, the site's design, logo, interface, site structure, software, applications, computer code, graphic files, text and any other material contained therein, are the company's property and intellectual property. You may not copy, modify, publish, transmit, transmit, sell, distribute or make any commercial or other use of the content of the Site or any part thereof, without the prior and express written consent of the Company. Any violation of the provisions of this section, may result in infringement of copyrights, trademark rights and / or other intellectual property rights, in a manner that may impose criminal and / or civil penalties and / or civil penalties on the user.
The content of the site and advertisements on it
If the company and / or the site collects the user's email and informs the user that they can contact him with marketing offers, the user declares that he expresses his consent that the company and / or anyone on its behalf may contact him from time to time in marketing and advertising offers, including direct mail, SMS messages , E-mail, facsimile, automatic dialing system and / or through any other means of communication and that it will not have any claim and / or demand and / or claim, including according to the Spam Law, section 30A of the Communications Law (Bezeq and Broadcasting), 5742 -1982.
The user declares that he will not have any claim regarding the advertisements and / or promotions displayed on the website. It should be emphasized that the "product screen" page is increasing. If there are gaps between the details of the promotion in the advertisement and the product page, the user will not have any claim in the matter.
The user declares that he is aware that the site collects such information about him and you may have heard from time to time that he will be shown advertisements in order to improve his shopping experience and / or interest him in additional and / or complementary products and the like.
Limitation of Liability
To the extent that the site and / or the service, which is offered on and off the site for the variety of its products that are sold and shipped to customers, we use third-party services, including product suppliers. It should be noted that the owner of the site will not bear indirect and / or direct damage to the buyer and / or another person.
Furthermore, he will not bear responsibility related to the service allegedly provided by the site owner in the matter, such as but not only the transfer of data and / or the supply of products and / or the accuracy of the data related to the site due to third party failure and / or external service. All such and other liability applies to a third party, ie the service provider for whose name he is hired.
The company makes every effort to set up the site continuously without interruption, however you may have heard from time to time that there will be no access to the site.
The site owner reserves the right to limit the number of products that each customer and / or customer may purchase in one order and in general.
The company is not responsible for any damage caused to the buyer on the site, consequential, direct, reliant, punitive damages and more. In particular but not only in the following cases:
1. Use or ability to use the site on a variety of levels – content, other capabilities and more.
2. Messages, letters and / or any content that the user has received from the site and / or the company.
Relying on information published on the website, whether by the company or by third parties.
4. Damage caused due to an error and / or error in writing the exact information displayed on the site.
5. Reasonable and unreasonable wear and tear of the purchased product before and after 14 days have elapsed in accordance with the product return policy in these regulations.
6. Use of any kind after the purchase of the product.
The above limitations of liability do not summarize all the limitations of liability as set out in the other sections of the Terms and Conditions in particular with regard to privacy but not only. In any case, the warranty limit of the site will be at the level of the price paid by the customer at most.
The company has the right to limit the number of items that one user can order, even after receiving an order confirmation.
The company reserves the right that the processing time for the order will be up to 3 business days. At the end you will notify the user if there is an order confirmation.
The company has the right to update the product page with all its details from time to time. Remove out-of-stock products and more.
It is clarified that the images are for illustration only, there may be changes between the images and the proposed product that will actually be provided, which are due in part to the fact that the images are displayed on a computer screen which are sometimes different shades and colors than the product in reality. It should be noted that the owner The site makes every effort and try to reflect as accurately as possible the products on the site within the accepted technological constraints. Therefore, if you received a product with a significant gap between the item ordered on the website and the product you actually received, contact us in the contact details for further inspection. There may be differences in the shades and proportions of such products.
The prices indicated on the website legally include VAT unless expressly stated otherwise.
Although the company monitors the information and its accuracy, the company and / or anyone on its behalf is not responsible for any result that may result from misleading, omission, inaccuracy or misleading information appearing on the site. It is hereby clarified that the company is not responsible for direct and / or indirect damage
And / or for loss that may be caused by data presented on this website.
A notice of order confirmation does not constitute evidence of the execution of the operation and does not obligate the site. Only a registration registered on the company's computers will constitute conclusive evidence of the correctness of the actions.
If there are discrepancies between the sections, those that are more plausible in the circumstances and context will prevail.